Siebel CRM

The world's leading companies use Siebel CRM to achieve their digital transformation goals. Siebel CRM is a core component of the Oracle CX suite of products with a broad strategic roadmap

Siblion provides a full range of turnkey implementation services for Oracle's Siebel CRM - from defining the project scope and business analysis of requirements to developing and transferring the system to technical support. The use of a special methodology that takes into account the scale and parameters of a particular project allows the company's specialists to achieve the successful implementation of each solution.

When implementing, it is necessary to take into account many interconnected business processes, a complex organizational structure, a developed IT landscape, as well as high quality and technical support requirements. It is extremely important to conduct a qualitative system analysis before development and testing. Thanks to this approach, all Siblion projects strictly comply with enterprise-level project management standards.

Our specialists have practical experience in successfully implementing the system in the largest financial, telecommunications, insurance, travel and other companies.

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Siebel CRM Modules

Take full advantage of one of the most powerful CRM systems on the market. We will implement only those modules that you need

Business Intelligence

Analyze your activity

Siebel Sales

Transform your sales

Siebel Marketing

Manage Your Marketing

Siebel Contact Center

Communicate with clients

Siebel Partner Management

Create an ecosystem of partners

Relationship Management

Infiltrate social networks

Siebel Pricing

Adjust prices to increase sales

User Features

Increase User Productivity

Siebel Loyalty Manager

Put Loyalty to Your Service

Siebel Application Development

Develop your own apps

Siebel Mobile

Mobilize your resources

Oracle Cloud

Limitless Possibilities

Siebel Technical Support

We provide ample opportunities to support and maintain information systems based on Oracle Siebel CRM 24x7

Siblion specialists are ready to offer a service for technical support and maintenance of Siebel CRM.

As part of this service, any SLA option is available to our clients.

Work within the framework of technical support and maintenance:

— Consultations of authorized persons of the Customer on the implemented processes and functionality of the system;

— Information support for the Customer’s IT specialists in the tasks of diagnosing errors, finding "workarounds" and identifying thin spots in system performance;

— Correction of errors in the functioning of the system within the SLA;

— Monitoring of the state of the application software, DBMS and OS components through checking system logs;

— Analysis of cases of a significant drop in productivity;

— Testing and installation of software updates (FixPack, QuickFix) released by the manufacturer (Oracle), installation of updates;

— Emergency system recovery in case of system failure;

— Maintenance of the project knowledge base, correction of project documentation in terms of issues processed during consultations;

— Consultations on fault-tolerance work for the purposes of system development.

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